Frequently Asked Questions (FAQs)

Why Don’t You Accept Insurance?

We believe that we are able to provide a higher standard of care and provide the best treatment possible without having to deal with the constraints and challenges of the insurance industry. Without having to go through insurance we are able to provide longer doctor-patient encounters and focus on getting the patient better as quickly.

How Do I Book an Appointment?

The best way to make an appointment is to book online. You can do this by clicking the “Book an Appointment” button on the homepage or the “Schedule” button in the menu bar. If you have never seen Dr. Ptacek before choose “New Patient Exam” and if you have seen Dr. Ptacek before then choose the appropriate treatment length. Next, find a time that works for you and you’re all set!

How Do I Decide What Appointment Length To Select?

The length of follow-up visits will be determined during the initial examination. The vast majority of Dr. Ptacek’s patients require 30 minutes. In general, 15-minute appointments are for a single complaint/injury or for just chiropractic care. 30-minute appointments are required for more complex injuries or multiple complaints. Longer appointments can be scheduled for those requiring extensive treatment in one session.

What Should I Expect During My First Appointment?

During your first appointment the doctor will spend time discussing your injury and concerns, perform an examination, begin treatment, and provide education on the injury. Recommendations for follow-up, prognosis, and at-home therapy instructions will also be discussed.

Will I Receive Treatment During My Initial Examination?

Treatment is always performed during the initial visit unless the examination reveals a contraindication to treatment, need for diagnostic imaging, or need for other further investigation before treatment can be started.

What Is The Cost of Treatment?

Treatment costs vary depending on the length of treatment and are displayed in the online booking platform. The average patient requires a 30 minute treatment which is $75. Treatment cost is determined by time rather than the number of techniques/services performed. This allows the doctor to utilize as many various treatments as necessary for the most effective treatment possible without having cost vary or become a factor.

Do You Offer Discounted Rates?

Yes, we offer a 10% reduced rate for all veteran and active duty military as well as first responders such as police, fire, and EMT.

What Is Your Cancellation Policy?

We understand that things come up unexpectedly! For any rescheduling or cancellation of appointments we appreciate a 24 hour notice.

For any appointments that are not rescheduled at least 2 hours prior to the start of the scheduled appointment or for any missed appointments there will be no cancellation fee for the first time that this occurs. The second time that this occurs the patient will be billed 50% of treatment cost and each time thereafter will be billed 100% of treatment cost.

I See This Is A Sports Injury Clinic. What If I’m Not An Athlete?

Although we specialize in the treatment of sports injuries for athletes and active individuals, we enjoy working with individuals of all ages and backgrounds. Dr. Ptacek completed his chiropractic residency at a hospital specializing in complex cases and spent five years gaining experience in the pediatric field before attending chiropractic school. An injury to the low back, shoulder, knee, or neck may require different considerations for different individuals but the pathology and course of treatment are relatively the same.

Do You Work With Teams?

Yes, we love to work with teams and large groups! We’re happy to build partnerships with different sports teams to provide discounted rates and easier access to treatment.

For speaking engagements on special topics or large group assessments whether it be with sports teams, businesses, or organizations please email us.